City Leaders To Pressure Cable Provider

Officials Say Better Service Is Needed For Jacksonville Residents

JACKSONVILLE – The city is tuned in to what it says are too many complaints from AT&T Broadband customers.

Because of the influx of calls, city leaders say that they want to put pressure on the cable company to give better service to customers.

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Tuesday afternoon, members of Jacksonville's subcommittee on the city's cable franchise agreement met in city hall. City leaders said that they're on a fact-finding mission, to find out why so many customers have problems with AT&T Broadband's service.

"The actual complaints apparently started in June, 40 a day. Back in February there were 20 a day, and the highest number has been 800, not necessarily in a day, but 800 seems to be a figure that's batting around we can't have that. We're going to find out why," cable sub committee chairman Gwen Thompson said.

Officials said that the committee would meet with a representative from AT&T Broadband on Friday.

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