TAMPA, Fla. – Gov. Ron DeSantis has ordered the continued suspension of fees and penalties for SunPass and Toll-By-Plate customers until June 1, 2019.
It comes after errors by SunPass left customers with overdue bills.
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The Governor says he's heard concerns and he wants to make sure Floridians are protected.
“This is a technology issue for Conduent, but it’s a customer-service issue for citizens. I’ve been working closely with the new FDOT Secretary Kevin Thibault to ensure customers are protected and receive a premium level of service,” DeSantis said in a release.
Thibault instructed the turnpike to assess "maximum performance penalties allowed under the contract for Conduent's operational and performance deficiencies, which totals $4.6 million to date," he said in the release.
If customers have any questions, they can log onto www.sunpass.com or call 1-888-865-5352.