JACKSONVILLE, Fla. – If you’ve been saving frequent flyer miles or points for a special trip, now might be the time to use them.
A local aviation expert advises travelers to book flights sooner rather than later, as the U.S. Department of Transportation (DOT) has launched an investigation into the rewards programs of the four largest U.S. airlines. This probe could lead to significant changes in how these programs operate.
The investigation targets American Airlines, Delta, Southwest, and United, focusing on whether their reward programs involve unfair or deceptive business practices.
According to DOT Secretary Pete Buttigieg, the goal is to protect customers from practices that reduce the value, benefits, or availability of their accumulated miles.
Aviation expert Ed Booth, who has over 20 years of experience in the industry, said that the investigation highlights concern over airlines unilaterally changing how many points are required for free flights.
Another issue is whether airlines limit the number of free seats available for each flight.
Booth notes that there is often a lot of fine print that consumers overlook when signing up for frequent flyer programs. Airlines may introduce new restrictions, such as blackout dates or expiration dates, making it more difficult for travelers to redeem their points.
Booth advises travelers to act quickly.
“It’s wise to book your trip as far in advance as possible. Airlines often limit the number of seats available for mileage redemptions, and there’s no guarantee these rewards will remain the same,” he said.
Booth also cautions travelers about the uncertainty surrounding these programs. In extreme cases, if an airline declares bankruptcy, frequent flyer miles could be lost entirely.
“It’s happened before, and it could happen again,” Booth warns. “So, if you’ve got miles, it’s a good idea to use them as soon as possible and book ahead.”
The DOT has given the four major airlines three months to provide a detailed report on any changes made to their rewards programs over the past six years and how those changes have impacted customers’ points and status.