JEA monitoring tropical system in Gulf; here’s how to report outages after the storm

File photo of JEA trucks prepared for storm

JACKSONVILLE, Fla. – Officials with JEA said the city-owned utility is closely monitoring the tropical disturbance in the Caribbean that is forecast to become Hurricane Helene later this week.

Forecast to become a hurricane by Wednesday, current models point to a landfall on Florida’s Gulf Coast on Thursday, which is when our area will feel the greatest impacts.

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JEA encourages customers to be prepared for possible power outages and isolated flooding later this week by visiting jea.com/storm to ensure contact information is up to date and to register for power restoration alerts.

Customers also can prepare by:

  • Ensuring supply kits are stocked
  • Reviewing family or business emergency plans
  • Bringing loose outdoor items indoors
  • Ensuring trees are trimmed near your home or business

Outages and safety

Once the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of emergency operations.

The utility asks for patience as crews assess the outages caused by the storm. JEA crews will work as quickly and safely as possible to restore services.

There are three ways to report an outage:

  • Visit jea.com/outage to view JEA’s Electric Outage Map and report an electric or water outage.
  • Call 904-665-6000 to use our automated system.
  • Text OUT to 69532 (MyJEA).

JEA will keep customers informed with important notifications via email and social media. Community members also can find preparation tips and other important resources at jea.com/storm.


About the Author
Francine Frazier headshot

A Jacksonville native and proud University of North Florida alum, Francine Frazier has been with News4Jax since 2014 after spending nine years at The Florida Times-Union.

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