JACKSONVILLE, Fla. – As of Monday, JEA customers who want to pay their bills using a debit or credit card will have to pay a service vendor fee.
Over the past two years, JEA has absorbed these fees, totaling more than $9 million, JEA spokesperson Karen McAllister explained.
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The utility said it’s putting those fees back on customers, which aligns “with normal utility sector practices.”
Starting Monday, JEA payments made with a credit or debit card through jea.com or the city-owned utility’s automated phone system (IVR) will be subject to a vendor service fee.
But JEA said it continued to work with KUBRA in the last several weeks to minimize the impact on customers who choose to use credit or debit cards.
A new structure reduces the top-tier fee level and caps the maximum payment. The fees are pass-through costs from JEA’s processing vendor, KUBRA. JEA does not profit from the fees.
Effective Sept. 30, fees for card payments will be:
- $2.35 for payments up to $400.
- $8.95 for payments between $400.01 - $1,000.
- $40 for payments between $1,000.01 - $2,500.
Customers will continue to have access to fee-free payment options, including direct bank transfers, checks or cash payments.