The Social Security Administration said Wednesday that people applying for Social Security Disability Insurance, Medicare, or Supplemental Security Income who are not able to use agency’s online portal, can complete their claim entirely over the phone instead of at an office.

The nominee to lead the Social Security Administration has faced tough questions at his confirmation hearing about efforts by the Department of Government Efficiency to shut down field offices and cut back on phone service.

The Social Security Administration’s acting commissioner has stepped down from her role at the agency over Department of Government Efficiency requests to access Social Security recipient information.