An arrest warrant for ASAP Towing and Storage President Vince Serrano shows investigators believe he defrauded Floridians of nearly $194,000 by underreporting the sales prices of unclaimed vehicles while overinflating ASAP’s costs to tow, store, and sell them.

The owner of ASAP Towing turned himself in to the Jacksonville Sheriff’s Office Wednesday and was charged with grand theft and organized fraud, according to his arrest report.

The News4JAX I-TEAM has obtained the results of an investigation of Duval County’s top educator.

The State Attorney’s Office closed an investigation into a Westside mobile home park after it found no criminal evidence in the case of a tenant who was hit with outrageously high water bills last year.

Records obtained by News4JAX show there were issues with the gangway in Sapelo Island prior to the collapse that killed seven people in late October.

Records obtained by News4JAX show there were issues with the gangway in Sapelo Island prior to the collapse that killed seven people in late October.

The Jacksonville Sheriff’s Office announced Tuesday the expansion of its Gang Investigations Unit which is in charge of investigating, tracking and coordinating the response to gang-related incidents.

Some residents at an apartment complex on Beach Boulevard are being forced to either move out or terminate their leases because of issues with the flooring.

A routine air duct cleaning drove an Orange Park couple from their home.

The News4JAX I-TEAM looked into the criminal past of the man accused of fatally shooting Jacksonville Correctional Officer Brad McNew early Saturday.

The News4JAX ITEAM is investigating complaints of excessive mold and mildew taking over a commercial space in Riverside. The tenant said it was because of neglect on the landlord’s part, forcing her to take legal action.

To get an inside look, the News4JAX I-TEAM embedded with JSO’s Overdose Squad, made up of detectives from both homicide and narcotics, responding to some of the calls with them.

The troubled club has been the focus of several I-TEAM investigations as the owners were overcome with financial issues leading to temporary and sudden closures of the club and leaving staff unpaid.

The troubled club has been the focus of several I-TEAM investigations as the owners were overcome with financial issues leading to temporary and sudden closures of the club and leaving staff unpaid.

A Jacksonville councilman has filed a class action lawsuit against a local outdoor kitchen and hot tub company.

The News4JAX I-TEAM learned new details on a state investigation revealing chaos in the process of reporting teacher misconduct in Duval County Public Schools.

A Jacksonville woman spoke out after a terrifying drive-by shooting early Thursday morning left her home riddled with bullets, narrowly missing her family.

The News4JAX I-TEAM has obtained documents showing the then-principal and assistant principal at DA failed to follow up on several allegations of teacher misconduct involving during the 2022-2023 school year.

A woman accused of squatting in a Jacksonville home more than a year ago agreed to plead guilty and pay restitution to the homeowner.

The News4JAX I-TEAM has been digging deeper into who got free land from the city in 2019 and what they did with it.

A report from the Office of the Inspector General (OIG) revealed that the city of Jacksonville has been giving away free land to people in an effort to build more affordable housing. However, since 2019, they failed to hold the land recipients accountable.

An internet hacker group claims it released sensitive Florida Department of Health data,

An internet hacker group claims it released sensitive Florida Department of Health data,

A judge rejected a plea deal Thursday in the case of a woman accused of squatting in a Jacksonville home more than a year ago, suggesting the proposed punishment didn’t match the crime.

The Ransomware gang that’s taking responsibility for hacking the Florida Department of Health now claims it’s published the stolen data on the dark web. This, after they say the DOH missed a Friday deadline to pay the ransom.

For the first time, News4JAX cameras were rolling to see how local first responders train to find vulnerable Duval County residents who wander off.

A woman accused of squatting in a Jacksonville home more than a year ago agreed to plead guilty and pay restitution to the homeowner during a court appearance Monday.

After a court hearing on the pending Serenata Beach Club foreclosure, a non-jury trial date was set for July 18.

One of the most important documents for families after a loved one has died is now one of the most transported documents in the state. Death certificates are now being physically driven to health departments for processing.

Some of the State of Florida’s most sensitive records may now be in the hands of cyber criminals. The group says it’s going to release 100 gigabytes of data from the Florida Dept. of Health (F-DOH), unless the state pays up.

The U.S. Secret Service teamed up with local law enforcement to sweep 120 businesses across Jacksonville as part of a state-wide outreach operation to take action against rampant card skimming.

Some Brentwood residents are incensed over the construction of a huge city morgue and forensic lab in their neighborhood, claiming the city moved the project forward in secret.

The Tennessee Attorney General has launched an investigation into Naussany Investments and Private Lending, the company with Jacksonville ties that was behind the attempted foreclosure sale of Graceland.

We hear about contractor fraud happening in our community daily. It’s the most common complaint sent to the I-TEAM.

From Social Security numbers to banking information, both private and public entities are being targeted and are receiving the same message: “We have your personal data. Pay up, or you’ll face the consequences.”

Card skimming has evolved. You’re not only at risk at the gas station anymore. Card skimmers were found locally at grocery stores, ATMS, marinas, and convenience stores.

A woman accused of squatting in a Jacksonville home more than a year ago is now facing criminal charges.

Customers are contacting the News4JAX I-TEAM with concerns about a local outdoor kitchen company. The Office of Attorney General has confirmed it’s received 19 complaints involving Premier Outdoor USA. We also learned there’s an active consumer protection investigation.

A local roofing company is going out of business and customers are getting hit with liens from the suppliers who’ve gone unpaid.

A St. Marys heating and air company is being accused of abandoning jobs that they’ve been paid for.

Three Florida property insurance companies have either announced a reduction in their rates or the desire to pass some relief on to homeowners.

A St. Marys heating and air company is being accused of abandoning jobs that they’ve been paid for.

The News4JAX I-TEAM found out what Florida law requires to do after a breach and if you can hold them legally liable for negligence for not adequately protecting your data following a ransomware attack at Beaches Energy in Jacksonville Beach.

The News4JAX I-TEAM has learned a man is recovering after being left at a Jacksonville bus stop for at least six days as his friends and local community gather to help him.

Advocacy. Accountability. Results.Those are three characteristics that anyone a part of the News4JAX I-TEAM carries with them as they tackle each story.

In a wheelchair, unable to walk or speak, the family of a local teen with disabilities was hoping to build him a backyard oasis around a pool as part of his therapy. Ten months after paying for the unfinished job, the community helped make their dreams come true.

In a wheelchair, unable to walk or speak, the family of a local teen with disabilities was hoping to build him a backyard oasis around a pool as part of his therapy.

State lawmakers have unanimously passed a bill to combat squatting.

A Fort Lauderdale-based real estate group has purchased two Jacksonville properties and renamed them.

A new hearing is scheduled for the private beach club on South Ponte Vedra Beach facing foreclosure.

A global threat analyst said people living in Jacksonville Beach should assume their information is now in the hands of cybercriminals. The city of Jacksonville Beach was hacked at the end of January, and a Russian-based cyber gang called LOCKBIT was believed to be responsible.

A Global Threat Analyst has a blunt message for people living in Jacksonville Beach. He said, "assume your information is in the hands of cybercriminals." The city of Jacksonville Beach was hacked at the end of January, and we've since learned a Russian-based Cybergang called LOCKBIT is responsible.

A cyber attack in Jacksonville Beach has affected the city's information system. Cyber criminals are holding personal data like social security numbers and banking information for ransom. If you're affected, you will be notified by mail.

The News4JAX I-TEAM uncovered more evidence of possible water contamination at an Arlington apartment complex.

The News4JAX I-TEAM has reported on multiple damage claims from people driving I-10 between Chaffee Road and Hammond Boulevard. And the damage is due to construction and broke asphalt. So, we went to an asphalt company, not affiliated with the I-10 construction, to find out what materials are used to make roads.

More drivers say their claims were denied for damage to their vehicles on a stretch of I-10, between Chaffee Road and Hammond Boulevard.

The News4JAX I-TEAM has obtained records showing for years, police didn’t thoroughly investigate allegations against a Jacksonville man now charged with operating a child sex trafficking ring. Records uncovered by the News4JAX I-TEAM show multiple people told police Duane Sikes was abusing boys starting in 2010…but JSO’s own records show some allegations were never followed up on.

Airbnb updated its policy on security cameras this week and now bans the use of all indoor security cameras in its listings worldwide.

A former Jacksonville funeral home director accused in a disturbing case is expected to enter a plea in court Tuesday to felony charges of grand theft and insurance fraud.

An Arlington apartment complex at the center of an I-TEAM investigation is getting attention from city code enforcement officials, who inspected the building Monday following complaints from residents about unsanitary living conditions.

State lawmakers have unanimously passed a bill to combat squatting.

After tenants at an Arlington apartment complex expressed their frustrations about unsanitary living conditions, the News4JAX I-TEAM took water samples to an independent laboratory for analysis, and according to a local Biology professor, the results are potentially unhealthy.

St. Johns County officials are warning the public about “real estate ransom” which consists of unethical local investors or even more organized crime groups holding the title of a home captive until the owner pays a huge fee.

The News4JAX I-TEAM continues to learn more about the disturbing case of former funeral director, Elliott Maurice Graham. He was arrested in February, charged with grand theft, filing false insurance claims, and five misdemeanor counts of improper preservation of a human body. On Wednesday, the State Attorney’s Office told us two additional felony charges for grand theft and insurance fraud claims have been added, and the misdemeanor charges have been dropped. Also added is a petit theft charge, accusing Graham of stealing up to $750 from a foundation that helps grieving families pay for a child’s funeral costs.

Customers who contracted with Waterpools Jacksonville are contacting the News4JAX I-TEAM because of jobs left behind and poor workmanship. The owner says it's all because of a recent hospitalization -- the same story he gave us 10 years ago.

Tenants at an Arlington apartment complex expressed their frustrations to the News4JAX I-TEAM about its unsanitary living conditions.

Newly released details into a June 2023 fatal crash are shedding a spotlight on the dangers of illegal street racing.

A local entrepreneur accused of scamming her clients with misleading investment opportunities is reopening a credit repair office on Jacksonville’s Southside.

Imagine owning a piece of waterfront property near Black Creek for decades and learning it's been sold to a developer without you even knowing it. It's a Middleburg man's reality. His nearly 3-acre plot of land was sold to a Jacksonville developer by a scammer.

A judge denied a motion filed by the ownership of the Serenata Beach Club to dismiss a foreclosure lawsuit during a Monday hearing at the St. Johns County court.

A case of a man left at a Jacksonville bus stop for at least six days has sparked many questions about why he sat in front of a hospital with a broken leg without getting any help.

The News4JAX I-TEAM is investigating reports of a man who spent at least five days at a bus stop after being discharged from the hospital and was left on a public bench with a broken leg.

The News4JAX I-TEAM is investigating reports of a man who spent at least five days at a bus stop after being discharged from the hospital and was left on a public bench with a broken leg.

Following our I-TEAM investigation on apartment safety, the director of a company who conducts safety assessments shared his thoughts on the law that's designed to make apartments safer.

Without saying what apartment complex you live in, tell us if you feel safe or unsafe living there and why?

News4JAX I-TEAM Investigation into crimes that occur on a property and who is responsible: The criminal who carries out the act? The property owners themselves? Or both?

Retailers in Florida lost more than $5.4 billion in revenue to theft in 2022, according to the National Retail Federation. In Georgia, it was more than $2.3 billion.

Firefighters are sounding the alarm over the rapid rise of lithium-ion battery fires.

The Florida Department of Transportation denied claims from drivers after their cars were damaged while driving on a stretch of I-10 between Chaffee Road and Hammond Boulevard.

It’s all about breaking the cycle and keeping people out of jail and cutting down on homelessness in Jacksonville — and saving taxpayers money at the same time. And a team of mental health and legal professionals believe they’re on the right track with a program that identifies and treats repeat offenders with severe mental illness and substance abuse problems.

City investigators who were looking into the Douglas Anderson School of the Arts Foundation, which raises money to support arts initiatives at the school, struggled to get the answers they sought, according to a letter obtained by the News4JAX I-TEAM.

The News4JAX I-TEAM is looking into the history of a stretch of I-10, where hundreds of people say their windshields have been chipped or cracked from the broken asphalt on the highway.

The News4JAX I-TEAM looked into concerns over the city of Jacksonville and JEA’s septic tank phase-out program in several neighborhoods. As the project nears completion, one family is unhappy about the way their yard looks after the construction.

Employees of the Serenata Beach Club in Ponte Vedra Beach told News4JAX they haven’t been paid for weeks’ worth of work.

Members of the Serenata Beach Club in Ponte Vedra Beach are feeling more confused than ever after receiving a note from the owner saying the club is temporarily closing due to financial issues.

River Region Human Services, which suddenly closed a long-standing residential substance abuse facility in December, has received close to half a million dollars from the city of Jacksonville over the past three months.

We've spent the last week or so looking back on some of our top stories of 2023. In case you missed any of the recaps, here's a list -- with some national additions courtesy of the Associated Press.

A Jacksonville residential substance abuse facility abruptly closed earlier this month.

The I-TEAM investigated dozens of stories in 2023 that made a difference, and those stories were read hundreds of thousands of times on News4JAX.com.

The News4JAX I-TEAM shed some light on solar panel company, exposed a roofing company and asked key questions of a suddenly shuddered dealership in 2023.

Three residents at The Weldon Apartments, formerly known as Moncrief Village, told the I-TEAM Tuesday that they see mice or rats in their apartments every day.

Lawmakers in Tallahassee are taking action to address squatting. This comes after a loophole in the law that made it harder to evict unwanted guests than it would for lawful tenants.

A local disabled veteran at the center of a dispute over outrageously high water bills said the new owners of the Three Seasons Mobile Home Park removed her latest unusually high bill.

There’s new hope for residents at a troubled apartment complex on Jacksonville’s Eastside.

A Jacksonville man says he was left in the lurch after the used car dealership where he bought his pickup truck suddenly shut down — leaving him with a broken engine.

A manager of a Jacksonville towing company said safety concerns and numerous repossessions are the reasons behind it taking weeks for people to retrieve their items from repossessed vehicles following several complaints about the matter.

The News4JAX I-TEAM has been telling you about a pool company accused of taking customers' money, and not finishing the work. A local veteran couple was affected, and after seeing our story on them, three Jacksonville companies came together to help them out.

More customers of the Jacksonville office for Honest Abe Roofing are being hit with hefty liens.

DCPS told the I-TEAM they are taking several steps to keep schools safe, including preventative measures such as mental telehealth services offered through their partnership with Hazel Health.

According to Duval County Public Schools data, 510 fights recorded last year at Duval County high schools or on buses involving those schools. When the I-TEAM compared data from the first 60 days of this school year to the same timeframe last school, it appears the district is on track to see roughly the same number of fights by the end of the year.