“I told him smiling is a part of our uniform and I want to make my customers happy in these hard times. And we have deaf customers. “All other customers are so happy to see my smile and (they’re) giving so many compliments.”Now, back to the letter. As happy as Knowles felt being able to better communicate with customers, it had nothing on what Travers wrote on her behalf to Publix management. Asli texted, ‘I like to smile and I think this pandemic is making everyone upset and I want to make customers happy with my smile.